PPF Installation Warranty Terms and Conditions
Market-Leading PPF Installation Warranty - We cover the Paint Protection Film installation as well, not just the standard film guarantee, unlike the majority of installers in the country. The standard guarantee covers issues such as yellowing or layer separation within the film - We offer a no quibble installation warranty as well
Please note that the post-installation check-up is needed minimum of 21 days after installation to allow time for the film to cure and any moisture or installation marks to self-heal
This agreement outlines the installation warranty provided by On Track Detailing Ltd ("Us") for Paint Protection Film (PPF) installation services. Please review and understand the following terms:
1. Warranty Overview:
a. The Installation Warranty is an additional assurance over the standard film guarantee, covering installation-related issues that may arise. Please note it does not cover impact damage, scratches, chips, staining, scuffs, or vandalism. It also does not cover lifts from improper use of jet wash.
b. Our installation warranty covers any installation-related issues such as lifting, fingers or imperfections. Please note it does not cover contamination smaller than 5mm.
c. The installation warranty does not cover dirt stuck on any exposed edges of the film (All edges are wrapped where possible to avoid this). We will however complete a free trim within 6 months or 6,000 miles of installation for any dirt and lifetime free advise (usually, regular cleaning with a brush and All Purpose Cleaner will suffice).
2. Warranty Voidance:
a. Improper care voids the warranty. This includes the use of machine car washes, "roadside hand car washes," or washes by dealers or service centers.
b. The warranty remains valid with professional valeter or detailer washes or washing at home by the owner.
c. Standard warranty terms of every single PPF manufacturer excludes panels which have been repainted. However, if you do need a respray prior to PPF installation, we will honour the film and paint warranty if our bodyshop carries out your respray work. Our bodyshop works to the highest standards and knows how to carry out respray work for the best application of PPF.
3. Maintenance Terms:
a. To maintain the warranty, the vehicle must return to On Track Detailing for a scheduled wash and inspection. This service takes 2-3 hours and costs £139, covering a full external wash, spray sealant, interior valet and a thorough PPF inspection.
b. The inspection must occur no longer than 12 months or 12,000 miles, whichever comes first, after the initial installation and within 12 months or 12,000 miles from the previous inspection.
c. Any issues or concerns must be reported as soon as they are noticed, and the vehicle brought in for inspection within 28 days of noticing the problem.
4. Warranty Duration:
a. The installation warranty duration aligns with the film warranty duration. Typically, 7 or 12 years.
5. Warranty Independence:
a. Failing to maintain the installation warranty does NOT impact the film warranty.
6. Warranty Transfer:
a. The warranty cannot be transferred to a new owner, unless the vehicle is inspected and owner is given training on suitable care methods and techniques. This warranty transfer and training is £149, which includes a wash and inspection.
Please note that written confirmation via E-mail, or in writing is required for the PPF Installation warranty and by doing so you acknowledge and agree to the terms outlined above
PPF “Problem” and Q&A
Will there be contamination?
While every single effort is made to remove contamination including ensuring the workshop is clean, lint free clothes are worn during installation, the panel and working areas are suitably prepared, shutters are down and careful inspection, there may be very small pieces of contamination (small dust etc) in the installation - While some companies may promise a contamination free install this is often not possible and when occurs is partly more luck than skill :-)
Of course, we always aim for perfection but it’s important to be realistic.
My film has just been installed but it looks like there is some moisture present in the installation
Some moisture may be present post installation, typically more common during the winter months, and typically goes away normally after some regular heat exposure and time, this is covered in the free post-installation checkover after a minimum of 21 days
My PPF has what appears to be odd lines or markings in the film
These are typically just installation marks and will resolve themselves over a few weeks when given exposure to heat and time, again this is more typical during the colder months when the film is installed. However, some panels may show "work lines" from installation when viewed from certain angles and cannot be avoided.
Is the PPF going to be invisible?
It is important to note that we attempt to wrap all edges that are possible. Some edges may be visible when viewed up close. PPF is not designed to be invisible. However when viewing the car from 1m away, you will have a very hard if not impossible time spotting any edges. We do strive for as close to perfect as possible. This can however depend on the complexity of the job, budget and time scales. Please discuss with us if your goal is a completely hidden install. We can do this, and remove trims, handles, etc in most cases but to do so comes at additional cost and time.
Please also note that any minor stone chips that are present will not be touched up unless requested, as we do not keep every single colour of touch up paint in stock. We will advise if there are heavy stone chips which need rectification. Stone chips and scuffs may remain visible under the film and in some cases may appear more visible with PPF applied.
How long will my PPF install take?
The time scales can vary slightly from car to car and the condition. Generally approximately 2 days for a "Front End Plus" and 7 days for a "Full Car" installation.
Does PPF work with Magna-Plates or similar
Yes - PPF can be applied over Magna Plates or other Magnetic number plate mounting solutions. In the vast majority of cases, there are no problems. However, in some very rare instances due to the interaction of the film, paint and magnets, it is possible for the PPF to stain where the magnets are located, or for the paint to bubble up due to the pull of the magnets. Our PPF warranty does not apply to Bumpers with Magna Plates installed. it is recommended to remove your Magnetic Plates before washing your vehicle and allow the panel to fully dry before re-installing.
Do you use a plotter or cutting on the car?
Where possible, which is virtually all modern cars from 2006 onwards - We use Plotter cut installations. We have the best of the best, a Graphtec FC9000 for the best accuracy when printing patterns. Alongside market-leading pattern databases. This means there is no trimming on the vehicle in 99% of cases. We actively measure wraps and patterns to ensure a high quality installation.
Some custom installations (known as "Bulk Installations"), typical on older vehicles, classic cars or vehicles which have after market body kits installed may require manual trimming on the vehicle. There is always a very small chance of paint damage typical with any vinyl or PPF installation done in this manner. While we are very experienced in such installations and take every possible precaution and safety measure to avoid doing so, OTD are not liable for any damage to paint in these instances.
We have the ability to have custom patterns for any vehicle made for a plotted install, if trimming on the car is a concern. This is a time consuming process however and can take one to five days alone and is subject additional charges. Please ask us for more information if required.
Closing Statement
We have built up a high level of trust with our clients and will always advise in your best interests. Please do reach out to us if you have any concerns or questions. We will be glad to help.
